Shipping policy

RAFINED Shipping Policy

RAFINED ships to eligible destinations available at checkout. Shipping availability and the final options for your delivery address are shown before payment.

Order processing

Orders are normally processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Processing time is separate from delivery time. Expedited shipping speeds up transit after dispatch; it does not guarantee same-day processing.

If we cannot ship within the stated processing window, we will contact you with an updated estimate and, where required, offer the choice to accept the delay or cancel for a refund.

Shipping rates

All amounts below are in US dollars. Thresholds are based on the order subtotal after discounts and before taxes and shipping. If a different currency is displayed, checkout shows the applicable converted amount. Promotional shipping discounts may reduce these rates further.

United States:
• Standard Shipping on orders below $45: $5.99.
• FREE Shipping on orders of $45 or more: free standard shipping.
• Expedited Shipping on all orders: $9.99.

Canada:
• Orders below $60.00: $9.99 standard shipping.
• Orders from $60.00 through $69.99: $2.99 standard shipping ($7 off).
• Orders of $70.00 or more: free standard shipping.

Other eligible international destinations:
• Orders below $60.00: $12.99 shipping.
• Orders from $60.00 through $69.99: $5.99 shipping ($7 off).
• Orders of $70.00 or more: free.

Estimated delivery after dispatch

• US standard/free shipping: 3–7 business days.
• US expedited shipping: 3–5 business days.
• Canada, the United Kingdom and other eligible international destinations: 1–4 weeks.

These are estimates, not guaranteed arrival dates. Remote locations, customs inspections, severe weather, holidays and carrier disruptions may affect delivery. Any specific delivery commitment made at checkout takes priority.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout when tracking is available. Tracking may take 1–2 business days to update after a label is created. A label-created notification alone does not mean the carrier has received the parcel.

International duties and taxes

Import duties, taxes and customs charges may apply. Any charges collected at checkout will be shown there. Unless stated otherwise at checkout, you are responsible for import charges assessed by your destination country. Customs clearance may add time to delivery. Contact us before refusing a shipment so we can explain the available options.

Address changes and returned parcels

Check your delivery address carefully before placing an order. Email rafinedllc@gmail.com promptly if you need a correction. We will try to help, but we may be unable to change an address once fulfillment has begun.

If a parcel is returned because an address was incomplete, incorrect or undeliverable, contact us. We will explain any reasonable reshipping cost before arranging another delivery. No additional payment will be taken without your agreement. Any refund will be handled according to applicable law and our Return Policy.

Missing or damaged deliveries

If tracking shows a problem or your package arrives damaged, email rafinedllc@gmail.com with your order number, tracking number and any helpful photos. If tracking says delivered but you cannot locate the package, check safe places and with other members of your household, then contact us so we can investigate with the carrier.

A carrier's delivery scan does not automatically remove your rights. We remain responsible for our legal obligations relating to delivery and damaged goods.

Optional shipping protection

Shipping protection costs $2.99 when offered. Shipping protection is off by default. You can choose to add it in the cart before checkout, or turn it off to remove it. The charge is shown separately and included in your total when selected.

Contact rafinedllc@gmail.com for help with loss or damage in transit. Purchasing protection is optional; declining it does not remove any delivery, refund or consumer rights you already have under applicable law. Protection is not a substitute for those rights.

Questions

Contact RAFINED at rafinedllc@gmail.com for shipping assistance.

Business mailing address:
RAFINED
1161 Orchard Heights Drive
Mayfield Heights, OH 44124
United States

For returns, use the separate return address and instructions in our Return Policy.