Refund policy

RAFINED 60-Day Money-Back Guarantee

Try any RAFINED product with confidence. Return any product within 60 days of delivery for any reason—even if it has been opened or used. Original packaging is not required. All products are covered, including brow pens, razors, tweezers, scissors, sale items, bundles and subscription purchases. There are no product-condition exclusions or restocking fees.

How to start a return

Email rafinedllc@gmail.com within 60 days of delivery with your order number or another proof of purchase and the items you want to return. You do not need to give a reason. We will send return instructions; contacting us is to arrange your return, not to assess whether your reason is acceptable. Send the items back within 14 days after receiving those instructions, or contact us if you need more time.

Return address

RAFINED Returns
1683 Sunview Road
Lyndhurst, OH 44124
United States

Include your order number with the parcel. Please contact us before mailing so we can help track your return. This is our returns address; our business mailing address is separate.

Return shipping

Customers pay return postage for change-of-mind returns. Original delivery charges and return postage are not refunded unless required by law or the return is due to our error. Use protective packaging and keep your shipping receipt. Original product packaging and seals are not required.

If an item is defective, damaged, incorrect or missing, email us so we can arrange an appropriate remedy and cover any necessary return shipping. Declining optional shipping protection does not affect this guarantee or your consumer rights.

Bundles, gifts and subscriptions

You can return a whole bundle or individual items from it, whether opened or used. For a full bundle refund, send back the purchased products in that bundle. For a partial return, we refund the amount actually paid for the returned items after their allocated discounts. Promotional gifts do not have to be returned and have no cash refund value.

Every subscription delivery has its own 60-day return window. Returning a delivery does not automatically cancel future subscription deliveries; contact us if you also want help cancelling your subscription.

Refunds

We refund the amount paid for the returned products, including applicable product taxes, to the original payment method. We aim to process your return within 5 business days of receiving it and issue the refund within 3–7 business days after processing. Your bank or payment provider may take additional time to post the refund. Any shorter legal deadline takes priority. Product use, opening or missing original packaging will not reduce your product refund.

If you have not received an issued refund after 10 business days, contact rafinedllc@gmail.com. If an entire order is cancelled before dispatch, we refund any shipping-protection charge as well.

Your statutory rights

This guarantee is additional to your mandatory consumer rights and does not limit them. Where EU or UK cancellation rights apply, you can notify us of cancellation by a clear email; no special form is required. We refund eligible payments, including the cost of our least expensive standard outbound delivery where required, within the applicable legal period. Our 60-day guarantee covers opened and used products even where statutory cancellation rules would otherwise allow an exception. Nothing in this policy excludes any remedy or right that cannot legally be excluded.